Website & Customer Chatbots
Answer every visitor, including the ones who arrive at 2 a.m.
A chatbot trained on your services, pricing rules, and policies that answers questions, qualifies interest, captures contact details, and hands off to a person when it should.
What's included
Scope you can hold us to.
- Chatbot trained on your approved content
- Website widget matched to your brand
- SMS and email channel options
- Lead capture with CRM or inbox delivery
- Qualifying question logic
- Escalation and human handoff rules
- Business hours and after-hours behavior
- Conversation transcripts and reporting
Right fit if
- Inquiries arriving outside business hours
- Repetitive questions eating staff time
- Website traffic that never contacts you
- Small teams with no one to staff live chat
- Multi-location businesses answering the same questions
How the work runs
Scoped, tested, then launched — with people in the loop.
- 01
Gather the source of truth
We collect the pages, documents, and policies the bot is allowed to answer from, so responses stay inside what you approve.
- 02
Configure and script
Greeting, qualifying questions, tone, escalation triggers, and what the bot must never attempt to answer.
- 03
Test before launch
We run real question sets, including edge cases and hostile phrasing, and tighten the guardrails before it goes public.
- 04
Launch and refine
Transcripts are reviewed on a cadence, gaps get added to the knowledge base, and the qualifying flow adjusts to what real visitors ask.
Reporting
What we measure.
Metrics tied to time saved and revenue-relevant outcomes, reviewed on a cadence that matches your plan.
- Conversations handled
- Leads captured and qualified
- Escalation rate to a human
- Containment vs. unanswered questions
FAQ
Website & Customer Chatbots questions.
It answers from documents and pages you approve, with rules for what it must not attempt. Anything uncertain routes to a person instead of guessing.
Always. Handoff rules are part of the setup — by hours, topic, sentiment, or on request.
Wherever your team already works: CRM, shared inbox, SMS alert, or all three.
A first chatbot is the quickest AI project to stand up. Deep integrations and large document sets extend the timeline, and we scope that explicitly.
Related services
Works better alongside.
AI Voice & Phone Agents
Answer calls, book appointments, and stop losing missed calls.
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Instant response, qualification, scheduling, and nurture.
View serviceCustomer Support Automation
Deflect routine tickets, route the rest, keep humans in the loop.
View serviceKnowledge Systems & Document AI
Grounded answers and extraction from your own documents.
View service
Let's see where website & customer chatbots fits.
Bring the process that eats the most time. We will tell you whether automation is the right answer and what a first phase would involve.